A presentation at Jadu Academy - Scotland 2018 in
November 2017 in
Musselburgh EH21, UK by
Product Manager — Pulsar
Sometime soon, possibly in the new year we’re going to break ground on our second mobile app.
our first, of course, was our app which allowed you to enable secure two-factor authentication on your continuum software so that your users needed to generate and
enter a six digit verification code when signing in, either using our mobile app which you can get in the Apple app store or google play store, or any other two-factor
desktop or mobile app like Google Authenticator.
Our next mobile app will harness the power of Continuum CXM in a native mobile experience and provided a steamlined experience when managing cases and triggering
workflow actions where a mobile-optimised view would be beneficial.
Let me walk you through some of the design work my colleague James has been putting together, you saw a demo of the large screen experience of CXM earlier, the app
will give you broadly the same information but in a focused way, we intend that the app is your mobile experience in the truest sense of the word, your staff will be out
and about, whether it’s property repairs, bulky waste pickups or door to door canvassing, the use cases will mainly be driven by the case types our customers create
In this example, you have agents in the field who need to act on a missed bin collection, quite likely an external contractor.
They’ll be able to easily access the entire conversation history with our timeline view and talk to the citizen if needs be, they could inform them of any delays, or simply
that they’re on their way.
They can access location information using the mobile mapping tools you’re familiar with including street view, pinpointing the exact location they need to be.
And of course, the agent can view all the case details you’ve granted them access to, whenever, and wherever you need them,
they can progress cases through workflow in the field without needing to come back to the o
ce first. It’s part of our promise where Continuum CXM allows you to
communicate to your customers and serve their needs in near real time.
Here’s an example bulky waste case type where the details are tailored to show things like collection dates and times as well as information about the items to collect,
you can use case alerts to highlight important information like aggressive dogs, or aggressive citizens, so that your agents can stay safe.
Your service managers can access case type reports and MI wherever they are
This morning, Suraj talked about our research and development into Machine Learning, we’ve been experimenting with technologies such as Tensorflow and cloud
machine learning platforms to learn how we can create truly useful features for you, and your users. We’re currently exploring two areas, the first
I’m going to jump straight into a demo here
That looks like a
is that right?
Great, we can collect that, is there
anything else to collect at the
View Companion App & Machine Learning on Notist.
Paul Stanton, Product Owner of Pulsar shares insight into Machine Learning and the Jadu Companion App.
Here’s what was said about this presentation on Twitter.
Jadu Pulsar Product Owner @stanton show & tell on dev projects with sentiment analysis to automate and improve #CustomerService #JaduAcademy pic.twitter.com/zE9s3N6CsN— Jadu (@jadu) November 23, 2017
Jadu Pulsar Product Owner @stanton show & tell on dev projects with sentiment analysis to automate and improve #CustomerService #JaduAcademy pic.twitter.com/zE9s3N6CsN