A presentation at AccessU 2022 in in Austin, TX, USA by Julie Grundy
AccessU is a week-long conference for accessibility specialists who want in-depth learning.
During usability testing for a major national project, Andrew and I discovered that a fix we had applied to support screen reader users had created a new problem for text-to-speech users. This led us to explore how digital products which comply with WCAG can still present problems to user groups who have different but equally necessary needs.
The following resources were mentioned during the presentation or are useful additional information.
Use the second method (redundant click) for maximum accessibility
Chancey Fleet describes in a Twitter thread how she wanted to use Google Translate with her Braille reader to watch some Spanish Netflix to practice her Spanish. The Translate service blocked her, thinking it would be talking over screen reader announcements.
Several of the W3C taskforces are researching how to help people with needs that are not widely understood or supported. There are also taskforces for emerging technology which may help meet conflicting needs or create new problems.