Stubborn Empathy

A presentation at performance.now() in in Amsterdam, Netherlands by Tim Kadlec

One of the most important roles we play on the web is as the users line of defense, which requires that we demonstrate stubborn empathy on their behalf. Unfortunately, that concept is all too easy to fade away, particularly in the wake of two underlying threats to web performance, and the web at large—the monoculture and the machine.

This talk explores the risks we face, and how to counter them by putting the user first.