Working in Babel: Stories of Multilingualism in Software Development

Working in Babel Stories of Multilingualism in Software Development Areti Panou, SAP May 21st, 2020 PUBLIC

Hubble Telescope Proceedings of the National Academy of Sciences of the Untied States of America Hubble Law Edwin Hubble “…describes the effect by which objects in an expanding Universe move away from each other with a velocity proportionally related to their distance. “ @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8

Hubble Telescope Proceedings of the National Academy of Sciences of the Untied States of America Hubble Law Edwin Hubble “…describes the effect by which objects in an expanding Universe move away from each other with a velocity proportionally related to their distance. “ Annales de la Société Scientifique de Bruxelles @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Georges Lemaître 9

Hubble Telescope Proceedings of the National Academy of Sciences of the Untied States of America Hubble-Lemaître Law Edwin Hubble “…describes the effect by which objects in an expanding Universe move away from each other with a velocity proportionally related to their distance. “ Annales de la Société Scientifique de Bruxelles @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Georges Lemaître 10

Can’t wait to see them in Jenkins I love code review as well! I really like unit tests!!!!

Can’t wait to see ??? Jenkins ??? code review as well! I ??? unit tests!!!! ????

I’ll switch off Jenkins Let’s get rid of code reviews as well! Let’s stop writing unit tests!!!! ?!!#?!

Learning Resources Check with your network for material in multiple languages Helping Users Start with small to better understand the language of the context Work Relations Be mindful of people’s reactions when a new language is involved @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 25

Would we better off in a 1 language environment? Communication would be easier Less drilling down to detail Common ground More diverse knowledge Saved ourselves from discomfort More thoughtful @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 26

Would we better off in a 1 language environment? We would be different Communication would be easier Less drilling down to detail Common ground More diverse knowledge Saved ourselves from discomfort More thoughtful @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 27

Thank you. Contact information: Areti Panou Product Owner – Internal Program Management Tools @unremarkableQA unremarkabletester.com

References • Introduction to “User Story Mapping” by Jeff Patton • Edwin Hubble – Wikipedia • Georges Lemaître – Wikipedia • iau1812 — Press Release @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 29

Pictures attribution • Cover slide • Slide 6 • Slide 11d • Slide 2 • Slide 7a • Slide 11e • Slide 4a • Slide 7b • Slide 18 (internal link) • Slide 4b • Slide 7c • Slide 25 • Slide 4c • Slide 10 • Pictograms by SAP Branding • Slide 5a (internal link) • Slide 11a • Slide 5b (internal link) • Slide 11b • Slide 5c • Slide 11c @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 30

Working in Babel: Stories of Multilingualism in Software Development

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