Working in Babel: Stories of Multilingualism in Software Development

A presentation at TSQA Meetup in May 2020 in 95 Goodwin St, East Hartford, CT 06108, USA by Areti Panou

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Working in Babel Stories of Multilingualism in Software Development Areti Panou, SAP May 21st, 2020 PUBLIC

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@unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Introduction to “User Story Mapping” by Jeff Patton 2

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αστέρι star @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Stern Introduction to “User Story Mapping” by Jeff Patton 3

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Greece Spain Germany Hallo??? Hi! Γειά! 1979 - 2005 Γειά! Hi! ¡Hola! 2005 - 2009 Γειά! ¡Hola! 2009 - 2020 @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4

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Learning Resources Helping Users Work Relations @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5

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Learning Resources Helping Users Work Relations @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6

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Hubble Telescope Proceedings of the National Academy of Sciences of the Untied States of America Hubble Law Edwin Hubble “…describes the effect by which objects in an expanding Universe move away from each other with a velocity proportionally related to their distance. “ @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8

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Hubble Telescope Proceedings of the National Academy of Sciences of the Untied States of America Hubble Law Edwin Hubble “…describes the effect by which objects in an expanding Universe move away from each other with a velocity proportionally related to their distance. “ Annales de la Société Scientifique de Bruxelles @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Georges Lemaître 9

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Hubble Telescope Proceedings of the National Academy of Sciences of the Untied States of America Hubble-Lemaître Law Edwin Hubble “…describes the effect by which objects in an expanding Universe move away from each other with a velocity proportionally related to their distance. “ Annales de la Société Scientifique de Bruxelles @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Georges Lemaître 10

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Blogs Conferences Books Learning Resources Social Media @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Podcasts Code 11

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Blogs Conferences Books Learning Resources Social Media @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC Podcasts Code 12

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Learning Resources Helping Users Work Relations @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 13

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Understanding your users’ problems @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 14

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Understanding your users’ problems without talking to them @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 15

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Understanding your users’ problems without offending them @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 16

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Understanding your users’ problems without understanding the environment they work in @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 17

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Learning Resources Helping Users Work Relations @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 18

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Empathy vs Εμπάθεια @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 19

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Empathy vs Εμπάθεια @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 20

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Can’t wait to see them in Jenkins I love code review as well! I really like unit tests!!!!

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Can’t wait to see ??? Jenkins ??? code review as well! I ??? unit tests!!!! ????

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I’ll switch off Jenkins Let’s get rid of code reviews as well! Let’s stop writing unit tests!!!! ?!!#?!

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Who chose to talk to me Who I chose to talk to @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 24

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Learning Resources Check with your network for material in multiple languages Helping Users Start with small to better understand the language of the context Work Relations Be mindful of people’s reactions when a new language is involved @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 25

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Would we better off in a 1 language environment? Communication would be easier Less drilling down to detail Common ground More diverse knowledge Saved ourselves from discomfort More thoughtful @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 26

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Would we better off in a 1 language environment? We would be different Communication would be easier Less drilling down to detail Common ground More diverse knowledge Saved ourselves from discomfort More thoughtful @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 27

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Thank you. Contact information: Areti Panou Product Owner – Internal Program Management Tools @unremarkableQA unremarkabletester.com

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References • Introduction to “User Story Mapping” by Jeff Patton • Edwin Hubble – Wikipedia • Georges Lemaître – Wikipedia • iau1812 — Press Release @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 29

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Pictures attribution • Cover slide • Slide 6 • Slide 11d • Slide 2 • Slide 7a • Slide 11e • Slide 4a • Slide 7b • Slide 18 (internal link) • Slide 4b • Slide 7c • Slide 25 • Slide 4c • Slide 10 • Pictograms by SAP Branding • Slide 5a (internal link) • Slide 11a • Slide 5b (internal link) • Slide 11b • Slide 5c • Slide 11c @unremarkableQA © 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 30