The Eternal Sunshine of the Toil-less Prod

A presentation at QConSF in in San Francisco, CA, USA by Sasha Rosenbaum

One of the most important decisions in building an SRE practice is what kind of work should be assigned to the SRE team, and in what percentages. At Red Hat, we ship OpenShift both as a product and as a service, which can make it extra difficult to draw the lines between feature development and toil automation work. In addition, we face the usual SRE struggle between striving for toil minimization and unintentionally devaluing Ops-type work.

In this talk, we will discuss the evolution from shipping products to running services, and what we’ve learned while trying different approaches.