A presentation at Ladies Wine & Design Bristol in in Bristol, UK by Eriol Fox
UX research and ethnographic design for humanitarian technology. Peace building Crisis response http://bit.ly/LWD-BRS-EF-2020 @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Content warnings. Violence against women, the Manchester arena bombing, radicalisation of youth and terrorism, natural disasters, colonisation, racism, education/ social status prejudice. Some slides will have ‘No photos/copies please’. Please do not take photos/copies of these slides. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Hi, I’m Eriol. (Ehh-roll). They/Them pronouns. 10 years in digital product design & UX. 7 years in humanitarian sector 2 years in (FL)OSS. PhD student researching Humanitarian OSS + Design Designer at Open Food Network @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Helping people raise their voice and those who serve them to listen and respond better We were able to map all the health facilities in Kathmandu Valley before the earthquake, which will undoubtedly help the relief workers’ ability to deliver supplies and help save lives. A tool to help other teams reach each other everyday and in a crisis. On any device. No photos/copies please
developing countries, global south, emerging markets, third world, aid reliant, the next billion, new readers, socially excluded, migrant population, global margins, the west,economic peripheries, poor, sub-
Isooko. Peace Building + Tech. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Isooko’s aim “ Isooko explores the potential of digital technologies to support peace through testing and development in Rwanda and Kenya.” You can find more info at isooko.eu @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Dispatcher. Crisis Response + Tech. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Dispatcher’s aim “ Can technology help people create and maintain resilience in times of crisis? What kinds of technology aids rather than overwhelms? ” You can find more info at bit.ly/ush-dispatcher @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Why Rwanda and Kenya? “ Rwanda’s history with Genocide led to a number of social policies and projects that worked on peace. Kenya’s history of tribal/political conflict allow exploration into crisis. ” @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Grant funded activity is… …often restrictive, prescriptive and at it’s worst ‘proposal first’ instead of ‘human first’. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Academia ≠ Practice What works in the ‘lab’ doesn’t always work in the field. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Living Labs Methodology. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Public + Civil Society Orgs What works for public might not work for CSOs. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
‘Public’ User Journeys. Personas. Stakeholder mapping. Rapid prototyping. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
‘Civil Society Orgs’ (CSO’s) Defining peace. Understanding User Journeys and Personas. Tech tool demos. Impact mapping. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Flexibility within boundaries. Be willing to adapt activities for good reasons. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
‘Aid’ Language. Countries used to an ‘aid’ presence are ‘non-profit’ language proficient. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Working with trauma. Practice working with difficult subject matter allows better handling of it when witnessed. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
facebook.com/polycomdevelopmentproject Working with trauma in design activities. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign No photos/copies please
@erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign No photos/copies please
No photos/copies please @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
No photos/copies please
Homework* Think of a deeply upsetting event in your life and try to begin to ‘Journey map’ this event. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
How did we make sure we did this ethically? ~ Researchers went through the same process ~ Researchers examples built a compassionate connection ~ Attendees notified pre-workshop of subject matter ~ Psychological support on site ~ Confidentiality ~ Researchers were supported post workshop @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
No photos please Schooling your reaction @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Surprising subjects can arise. Many subjects come into play when conducting research: History, culture, politics, poverty. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Can I relate to you? ~ Race/Ethnicity ~ Perceived Gender/Sex ~ Social Status ~ Interest/Circumstance ~ Education @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
‘Deep ethnographic’ vs ‘dip-in, dip-out researcher’ @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
No photos please Deep ethnographic. Kathmandu living labs @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Team Rubicon UK and SARAID Community resilience team @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
‘Dip-in, Dip-out’ researcher. Dispatcher by Ushahidi. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
‘Dip-in, Dip-out’ researcher. Isooko public workshop. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Stay safety, stay healthy. Take burner phones, extra devices, do interviews in pairs or threes @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Doing your own field study in an emerging market. @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Practice on your next holiday* ~ Community research online ~ Photography ~ Ask taxi drivers about your topic @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign *Optional. This activity may frustrate who you’re on holiday with
Read reports. Leaving no one behind: Lessons from the Kerala disasters https://www.preventionweb.net/publications/view/69992 The Mobile Economy Sub-Saharan Africa https://www.gsma.com/mobileeconomy/ @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Conferences + Events ~ Rightscon ~ Internet Freedom Festival ~ Mozfest ~ Peace tech labs ~ Tech4Good @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Good orgs to follow. ~ Electronic Frontier Foundation eff.org ~ AccessNow accessnow.org ~ Advocacy Assembly advocacyassembly.org ~ Centre for humanitarian data centre.humdata.org @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Books! @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
Thanks folks. noti.st/eriolfox linkedin.com/in/eriolfox github.com/Erioldoesdesign medium.com/@EriolDoesDesign @erioldoesdesign @ladieswinedesign_bristol #ladieswinedesign
How to approach UX design research for technology/services that empower & give access to people in the global south or ‘developing countries’ around difficult topics like genocide, democracy, gender-based violence or in circumstances such as informal settlements (slums) & extremism.
for free. You
can too.