Three Experiments for Culture Leaders

A presentation at Web Directions Summit in October 2019 in Sydney NSW, Australia by Eugene Chung

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Three Experiments for Culture Leaders Eugene Chung | Organisational Design Director 1

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2 Questions 2

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Question 1 Where are you from? 3

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Dallas Texas, Baby 4

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Question 1.1 …OK, but where are you really from? 5

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What I Learned Being an outsider helps you embrace people’s differences and find ways to bring them together.

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Question 2 What’s up with the blue hat? 9

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The hat goes everywhere 10

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One of my heroes “A life is not important except in the impact it has on other lives.” – Jackie Robinson 11

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A Daily Reminder Be brave enough to break barriers, to do the impossible, and positively impact other lives.

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My Career Purpose Build teams that embrace people’s differences – – and help them reach their full potential. 13

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Who are Mentally Friendly? Mentally Friendly creates wellbeing outcomes by designing products & services that change lives and re-shape organisations.

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For teams & organisations, this means: 01. Bring leaders and teams together. 02. Identify what’s holding them back. 03. Get them to try new things, together. 15

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Who we’ve done this for Designing a culture of continuous innovation Coaching Product teams work faster and deliver better citizen outcomes Reimagining the onboarding experience to be uniquely Atlassian

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Today’s goal Inspire all of you to try three new things. 17

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What we hear 18

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The new reality Being a culture leader today is really, really, really hard. 3 things we hear all the time:

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The new reality How can we be more responsive to continuous change? – C Somethings

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The new reality How can we increase buy-in for our people strategy and initiatives? – People and Culture Teams

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The new reality How can we make a bigger impact for the teams on the ground? – Everyone in this room

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Why this exists 23

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Why this exists All work lives on a continuum of strategy & action. Strategy Action

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Why this exists The pull of scale has created a strategy-action gap. Pull of scale Push of doing Strategy Action

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Why this exists The pull of scale has created a strategy-action gap. Pull of scale Push of doing Strategy Action

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Why this exists The edges make people sad. Strategy Action But no Action But no Strategy

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Why this exists How can we close this gap? Empowered Teams A mix of strategy & action Strategy Action

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3 experiments 29

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3 Experiments – Your Toolkit Everything you need to try these experiments is on your tables.

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3 Experiments – Experiment 1 What are the three biggest barriers preventing your teams from doing their best work?

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Principle 1 Bring teams closer by seeking to understand. 32

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Experiment 1 Understand the problem before jumping to the solution.

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3 Experiments – Experiment 2 Who are the people on the ground who are impacted by those barriers the most?

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Principle 2 Approach your teams with a beginner’s mindset. 35

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Experiment 2 Don’t outsource your understanding of teams to surveys.

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3 Experiments – Experiment 3 What are the most important People and Culture initiatives for this year and why?

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Principle 3 Build trust by being open to change. 38

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Experiment 3 Collaboration isn’t just about working together – it’s about your ability for a teammate to change your mind.

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Experiments give you permission to try something different to learn something new.

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Learning Loop Try Do Learning Loop Learn

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3 things to try 01. Bring teams closer by seeking to understand. 02. Approach teams with a beginner’s mindset. 03. Build trust by being open to change. 42

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Thank you Come say hi! Eugene Chung eugene@mentallyfriendly.com @eugenekchung 43