A presentation at Web Directions Summit in in Sydney NSW, Australia by Eugene Chung
Three Experiments for Culture Leaders Eugene Chung | Organisational Design Director 1
2 Questions 2
Question 1 Where are you from? 3
Dallas Texas, Baby 4
Question 1.1 …OK, but where are you really from? 5
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What I Learned Being an outsider helps you embrace people’s differences and find ways to bring them together.
Question 2 What’s up with the blue hat? 9
The hat goes everywhere 10
One of my heroes “A life is not important except in the impact it has on other lives.” – Jackie Robinson 11
A Daily Reminder Be brave enough to break barriers, to do the impossible, and positively impact other lives.
My Career Purpose Build teams that embrace people’s differences – – and help them reach their full potential. 13
Who are Mentally Friendly? Mentally Friendly creates wellbeing outcomes by designing products & services that change lives and re-shape organisations.
For teams & organisations, this means: 01. Bring leaders and teams together. 02. Identify what’s holding them back. 03. Get them to try new things, together. 15
Who we’ve done this for Designing a culture of continuous innovation Coaching Product teams work faster and deliver better citizen outcomes Reimagining the onboarding experience to be uniquely Atlassian
Today’s goal Inspire all of you to try three new things. 17
What we hear 18
The new reality Being a culture leader today is really, really, really hard. 3 things we hear all the time:
The new reality How can we be more responsive to continuous change? – C Somethings
The new reality How can we increase buy-in for our people strategy and initiatives? – People and Culture Teams
The new reality How can we make a bigger impact for the teams on the ground? – Everyone in this room
Why this exists 23
Why this exists All work lives on a continuum of strategy & action. Strategy Action
Why this exists The pull of scale has created a strategy-action gap. Pull of scale Push of doing Strategy Action
Why this exists The pull of scale has created a strategy-action gap. Pull of scale Push of doing Strategy Action
Why this exists The edges make people sad. Strategy Action But no Action But no Strategy
Why this exists How can we close this gap? Empowered Teams A mix of strategy & action Strategy Action
3 experiments 29
3 Experiments – Your Toolkit Everything you need to try these experiments is on your tables.
3 Experiments – Experiment 1 What are the three biggest barriers preventing your teams from doing their best work?
Principle 1 Bring teams closer by seeking to understand. 32
Experiment 1 Understand the problem before jumping to the solution.
3 Experiments – Experiment 2 Who are the people on the ground who are impacted by those barriers the most?
Principle 2 Approach your teams with a beginner’s mindset. 35
Experiment 2 Don’t outsource your understanding of teams to surveys.
3 Experiments – Experiment 3 What are the most important People and Culture initiatives for this year and why?
Principle 3 Build trust by being open to change. 38
Experiment 3 Collaboration isn’t just about working together – it’s about your ability for a teammate to change your mind.
Experiments give you permission to try something different to learn something new.
Learning Loop Try Do Learning Loop Learn
3 things to try 01. Bring teams closer by seeking to understand. 02. Approach teams with a beginner’s mindset. 03. Build trust by being open to change. 42
Thank you Come say hi! Eugene Chung eugene@mentallyfriendly.com @eugenekchung 43
Why is it so challenging for People and Culture leaders to create meaningful change within their organisations?
This talk explores the new realities facing People and Culture leaders and provides the audience with three actionable experiments to try today, tomorrow, and next week to overcome the strategy-action gap to build momentum and real cultural change within your own team or organisation.
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