In tech we're familiar with the term ‘user’, we have user experience designers, user researchers, user stories. But what about the actual people using our products? It's easy to forget we're designing and building for real people. In this talk we look at how user research can be used to better communicate with stakeholders and teams who their users are and what they want from us.
GDS blog post about how user research is a team effort.
More information about the GDS (Government Digital Service) standards.
More detailed information on Google Venture's How Might We exercise from Sprint.
More information on the user research Trello board to record research findings.
Link to purchase Just Enough Research by Erika Hall
Link to purchase Change by Design by Tim Brown