Jacquelyn Brioux

Jacquelyn Brioux

Jacquelyn is a charismatic design researcher and strategist who has spent the last decade helping organizations improve human experience—for users, customers, partners, and employees. She currently leads the service design practice at Shopify Plus in Waterloo, where she helps cross-functional teams adopt new ways of thinking and working to drive differentiated service experiences for enterprise commerce. Prior to joining Shopify, Jacquelyn started and scaled the first in-house service design practice at Fannie Mae in Washington, D.C. and spent two years at Capital One and Capital One Labs respectively, working with leading service designers from Adaptive Path. She currently lives in Northern Virginia with her family and enjoys visualizing complexity as much as she does curating music playlists. Someday, she hopes to retire in a vineyard and deliver a kick-ass service experience.

Recent Presentations

Jacquelyn puts presentations on Notist for free. You can too.