Jacquelyn Brioux

Jacquelyn Brioux

I’ve spent the last decade working as a product and service designer in the tech industry, applying an emphasis on human-centered research and evaluation, systems thinking, end-to-end customer experience strategy, and cross-functional collaboration. During this time, I’ve helped product organizations adopt service design methodology to assist them in delivering more consistent experiences across touchpoints. I’ve also hired, managed, and mentored teams of individual contributors, delivered presentations and workshops for large groups at conferences and internal events, and devised new frameworks and metrics to help organizations adopt service design at scale.

Recent Presentations

Jacquelyn puts presentations on Notist for free. You can too.