Jacquelyn Brioux

Jacquelyn Brioux

Jacquelyn is a charismatic design researcher and strategist who has spent the last decade helping organizations improve human experience—for users, customers, partners, and employees. She currently leads the service design practice at Shopify Plus, collaborating with a cross-functional team to establish a differentiated service experience as part of their value proposition for merchants and buyers. Prior to joining Shopify, Jacquelyn started and scaled the first in-house service design practice at Fannie Mae in Washington, D.C. and spent two years at Capital One and Capital One Labs respectively, working with leading service designers from Adaptive Path. She currently lives in Alexandria, Virginia with her wife and two fur babies. She enjoys visualizing complexity as much as she does curating music playlists and hopes to retire in a vineyard, delivering a kick-ass service experience.

Recent Presentations

Jacquelyn puts presentations on Notist for free. You can too.