Wicked Ambiguity and User Experience

A presentation at Designers + Geeks SF in July 2015 in San Francisco, CA, USA by Jonathon Colman

Slide 1

Slide 1

wicked Ambiguity NASA/JPL  [Public  domain],  via  Wikimedia  Commons  

Slide 2

Slide 2

Jonathon Colman @jcolman NASA/JPL  [Public  domain],  via  Wikimedia  Commons  

Slide 3

Slide 3

video + slides + text Bit.ly/raycats NASA/JPL  [Public  domain],  via  Wikimedia  Commons  

Slide 4

Slide 4

NASA/JPL  [Public  domain],  via  Wikimedia  Commons  

Slide 5

Slide 5

NASA/JPL  [Public  domain],  via  Wikimedia  Commons  

Slide 6

Slide 6

Slide 7

Slide 7

Slide 8

Slide 8

Sebas<an  Mary  (giovannijl-­‐s_photohut)  [CC-­‐BY-­‐SA-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐sa/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/giovannijl-­‐s_photohut/421051338  

Slide 9

Slide 9

What’s the Big problem in user experience?

Slide 10

Slide 10

They think we’re just creatives

Slide 11

Slide 11

Oh, But I’m really a ._______!

Slide 12

Slide 12

Oh, But I’m really a ._______! Designer

Slide 13

Slide 13

Oh, But I’m really a ._______! Developer

Slide 14

Slide 14

Oh, But I’m really a ._______! Researcher

Slide 15

Slide 15

Oh, But I’m really a ._______! Information Architect

Slide 16

Slide 16

Oh, But I’m really a ._______! Content Strategist

Slide 17

Slide 17

Oh, But I’m really a ._______! Creative

Slide 18

Slide 18

creative Designer Content Strategist Information Architect Researcher Developer

Slide 19

Slide 19

Our differences Don’t matter

Slide 20

Slide 20

We’re united against Ambiguity

Slide 21

Slide 21

Slide 22

Slide 22

Wicked Problems

Slide 23

Slide 23

Wicked Problems

Slide 24

Slide 24

Horst Rittel & Melvin Webber René  Spitz  (renespitz)  [CC-­‐BY-­‐ND-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐nd/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/renespitz/3383405574/  

Slide 25

Slide 25

John  Snow/C.F.  Cheffins  (Rewardiv  at  en.wikipedia)  [Public  domain],  from  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Snow-­‐cholera-­‐map-­‐1.jpg  

Slide 26

Slide 26

John  Snow/C.F.  Cheffins  (Rewardiv  at  en.wikipedia)  [Public  domain],  from  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Snow-­‐cholera-­‐map-­‐1.jpg  

Slide 27

Slide 27

John  Snow/C.F.  Cheffins  (Rewardiv  at  en.wikipedia)  [Public  domain],  from  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Snow-­‐cholera-­‐map-­‐1.jpg  

Slide 28

Slide 28

Naw, That’s a tame problem René  Spitz  (renespitz)  [CC-­‐BY-­‐ND-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐nd/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/renespitz/3383405574/  

Slide 29

Slide 29

US  Federal  Agency  Centers  for  Disease  Control  and  Preven<on  (CDC),  from  Flickr  -­‐  hNps://www.flickr.com/photos/cdcglobal/14723720857  (crea<ve  commons  license:  hNps://crea<vecommons.org/licenses/by/2.0/  )  

Slide 30

Slide 30

US  Federal  Agency  Centers  for  Disease  Control  and  Preven<on  (CDC),  from  Flickr  -­‐  hNps://www.flickr.com/photos/cdcglobal/14723720857  (crea<ve  commons  license:  hNps://crea<vecommons.org/licenses/by/2.0/  )  

Slide 31

Slide 31

OMG WHADDA wicked pissaH René  Spitz  (renespitz)  [CC-­‐BY-­‐ND-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐nd/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/renespitz/3383405574/  

Slide 32

Slide 32

Steffi  Reichert,  from  Flickr  -­‐  hNps://www.flickr.com/photos/steffireichert/4107432940  (crea<ve  commons  license:  hNps://crea<vecommons.org/licenses/by-­‐nc-­‐nd/2.0/  )  

Slide 33

Slide 33

By  Ventus  (Own  work)  [CC  BY-­‐SA  3.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/3.0)],  via  Wikimedia  Commons  

Slide 34

Slide 34

By  West  Midlands  Police  from  West  Midlands,  United  Kingdom  [CC  BY-­‐SA  2.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/2.0)],  via  Wikimedia  Commons  

Slide 35

Slide 35

US  Federal  Agency  Drug  Enforcement  Agency  (DEA)  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Drugpackscorpion.png  

Slide 36

Slide 36

John  Warwick  Brooke  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Bri<sh_ar<llery_in_ac<on,_World_War_I.JPEG  

Slide 37

Slide 37

By  Elizabeth  ArroN  /  VOA  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:VOA-­‐Crimea-­‐Simferopol-­‐airport.jpg  

Slide 38

Slide 38

Tim  J.  Keegan  (suburbanbloke)  [CC-­‐BY-­‐SA-­‐2.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/49333819@N00/381634787  

Slide 39

Slide 39

Adam  Fowler  (adamfowler)  [CC  BY-­‐NC-­‐ND  2.0  (hNps://crea<vecommons.org/licenses/by-­‐nc-­‐nd/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/adamfowler/4841559945  

Slide 40

Slide 40

Slide 41

Slide 41

wicked problems in UX

Slide 42

Slide 42

r o f g n i n Desig s g n i e b n e i Al

Slide 43

Slide 43

ScoNer20  via  NASA  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Terrestrial_Planets_Size_Comp_True_Color.png  

Slide 44

Slide 44

By  NASA  (Cropped  from  Image:Africa  satellite  plane.jpg.)  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Sahara_satellite_hires.jpg  

Slide 45

Slide 45

LO L E H By  NASA  (Cropped  from  Image:Africa  satellite  plane.jpg.)  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Sahara_satellite_hires.jpg  

Slide 46

Slide 46

4 = 2 + 2 By  NASA  (Cropped  from  Image:Africa  satellite  plane.jpg.)  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Sahara_satellite_hires.jpg  

Slide 47

Slide 47

’S E O J T A T A E By  NASA  (Cropped  from  Image:Africa  satellite  plane.jpg.)  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Sahara_satellite_hires.jpg  

Slide 48

Slide 48

signalmirror  [CC-­‐BY-­‐SA-­‐2.0  (hNps://crea<vecommons.org/licenses/by/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/signalmirror/8329443696/  

Slide 49

Slide 49

NASA/JPL  [Public  domain],  from  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Mars_atmosphere.jpg  

Slide 50

Slide 50

T A T A E NASA/JPL  [Public  domain],  from  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Mars_atmosphere.jpg   S ’ E JO

Slide 51

Slide 51

The Drake Equation 𝑁=​𝑅↓∗ ∙​𝑓↓𝑝 ∙​𝑛↓𝑒 ∙​𝑓↓𝑙 ∙​𝑓↓𝑖 ∙​𝑓↓𝑐 ∙𝐿 Via  Wikipedia  -­‐  hNp://en.wikipedia.org/wiki/Drake_equa<on  

Slide 52

Slide 52

The Drake Equation 𝑁=​𝑅↓∗ ∙​𝑓↓𝑝 ∙​𝑛↓𝑒 ∙​𝑓↓𝑙 ∙​𝑓↓𝑖 ∙​𝑓↓𝑐 ∙𝐿 Lower bound: 8 x 10 Via  Wikipedia  -­‐  hNp://en.wikipedia.org/wiki/Drake_equa<on   -20

Slide 53

Slide 53

The Drake Equation 𝑁=​𝑅↓∗ ∙​𝑓↓𝑝 ∙​𝑛↓𝑒 ∙​𝑓↓𝑙 ∙​𝑓↓𝑖 ∙​𝑓↓𝑐 ∙𝐿 Lower bound: 8 x 10 Via  Wikipedia  -­‐  hNp://en.wikipedia.org/wiki/Drake_equa<on   -20 Upper bound: 36.4 M

Slide 54

Slide 54

Oona  Räisänen;  designed  by  Carl  Sagan  &  Frank  Drake;  artwork  by  Linda  Salzman  Sagan  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Pioneer_plaque.svg  

Slide 55

Slide 55

Carl Sagan Alex  Alonso  [CC-­‐BY-­‐NC-­‐SA-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐nc-­‐sa/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/aleiex/2123333438  

Slide 56

Slide 56

NASA/JPL  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Arecibo_message.svg  

Slide 57

Slide 57

By  Arne  Nordmann  [GFDL  (hNp://www.gnu.org/copyleo/fdl.html),  CC-­‐BY-­‐SA-­‐3.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/3.0/)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Arecibo_message.svg  

Slide 58

Slide 58

By  Arne  Nordmann  [GFDL  (hNp://www.gnu.org/copyleo/fdl.html),  CC-­‐BY-­‐SA-­‐3.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/3.0/)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Arecibo_message.svg  

Slide 59

Slide 59

By  Arne  Nordmann  [GFDL  (hNp://www.gnu.org/copyleo/fdl.html),  CC-­‐BY-­‐SA-­‐3.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/3.0/)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Arecibo_message.svg  

Slide 60

Slide 60

By  Arne  Nordmann  [GFDL  (hNp://www.gnu.org/copyleo/fdl.html),  CC-­‐BY-­‐SA-­‐3.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/3.0/)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Arecibo_message.svg  

Slide 61

Slide 61

By  Arne  Nordmann  [GFDL  (hNp://www.gnu.org/copyleo/fdl.html),  CC-­‐BY-­‐SA-­‐3.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/3.0/)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Arecibo_message.svg  

Slide 62

Slide 62

By  Arne  Nordmann  [GFDL  (hNp://www.gnu.org/copyleo/fdl.html),  CC-­‐BY-­‐SA-­‐3.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/3.0/)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Arecibo_message.svg  

Slide 63

Slide 63

NASA/JPL  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:The_Sounds_of_Earth_-­‐_GPN-­‐2000-­‐001976.jpg  

Slide 64

Slide 64

NASA/JPL  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:The_Sounds_of_Earth_Record_Cover_-­‐_GPN-­‐2000-­‐001978.jpg  

Slide 65

Slide 65

NASA/JPL  [Public  domain],  via  NASA  -­‐  hNp://science.nasa.gov/media/medialibrary/2011/04/28/annsbrainwaves.jpg  via  hNp://science.nasa.gov/science-­‐news/science-­‐at-­‐nasa/2011/28apr_voyager2/  

Slide 66

Slide 66

NASA/JPL  [Public  domain],  via  NASA  -­‐  hNp://science.nasa.gov/media/medialibrary/2011/04/28/annsbrainwaves.jpg  via  hNp://science.nasa.gov/science-­‐news/science-­‐at-­‐nasa/2011/28apr_voyager2/  

Slide 67

Slide 67

NASA/JPL  [Public  domain],  via  NASA  -­‐  hNp://science.nasa.gov/media/medialibrary/2011/04/28/annsbrainwaves.jpg  via  hNp://science.nasa.gov/science-­‐news/science-­‐at-­‐nasa/2011/28apr_voyager2/  

Slide 68

Slide 68

Slide 69

Slide 69

wicked problems in UX

Slide 70

Slide 70

r o f g n i n r a w a g n i Design e t s a W r a e l c u N

Slide 71

Slide 71

JJanos  Korom  Dr.  from  Wien,  Austria  (Bécs  219    Uploaded  by  darkweasel94)  [CC-­‐BY-­‐SA-­‐2.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/2.0)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:B%C3%A9cs_219_(8135332496).jpg  

Slide 72

Slide 72

JJanos  Korom  Dr.  from  Wien,  Austria  (Bécs  219    Uploaded  by  darkweasel94)  [CC-­‐BY-­‐SA-­‐2.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/2.0)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:B%C3%A9cs_219_(8135332496).jpg  

Slide 73

Slide 73

JJanos  Korom  Dr.  from  Wien,  Austria  (Bécs  219    Uploaded  by  darkweasel94)  [CC-­‐BY-­‐SA-­‐2.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/2.0)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:B%C3%A9cs_219_(8135332496).jpg  

Slide 74

Slide 74

User:Fasqission  [Public  domain]  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Yucca_Mountain_crest_south.jpg  

Slide 75

Slide 75

PU 239   Half-life: 24,100 years Via  hNp://en.wikipedia.org/wiki/Plutonium-­‐239  .  Photo  by  Los  Alamos  Na<onal  Laboratory  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Plutonium_ring.jpg  

Slide 76

Slide 76

PU 239   Half-life: 24,100 years Via  hNp://en.wikipedia.org/wiki/Uranium-­‐235    and  hNp://en.wikipedia.org/wiki/Plutonium-­‐239   U 235  

Slide 77

Slide 77

PU U 239   235   Half-life: Half-life: 24,100 years Via  hNp://en.wikipedia.org/wiki/Uranium-­‐235    and  hNp://en.wikipedia.org/wiki/Plutonium-­‐239   703,800,000 years

Slide 78

Slide 78

By  Ed  Siasoco  (Flickr:  Trinity  007)  [CC-­‐BY-­‐2.0  (hNp://crea<vecommons.org/licenses/by/2.0)],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Trinity_007.jpg  

Slide 79

Slide 79

Goal Stop people from accessing nuclear waste

Slide 80

Slide 80

Strategy Create a message that lasts for 10,000+ years

Slide 81

Slide 81

Objective 1 Must communicate “this is a message”

Slide 82

Slide 82

Objective 2 Must communicate “this area is dangerous”

Slide 83

Slide 83

Objective 3 Must communicate WHY

Slide 84

Slide 84

Publishers  of  the  1890  Holman  Bible  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Holman_Priest_High_Priest_Levite.jpg  

Slide 85

Slide 85

NASA  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:GPS_Satellite_NASA_art-­‐iif.jpg  

Slide 86

Slide 86

By  Jon  Sullivan  (PdPhoto)  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Leaf_1_web.jpg  

Slide 87

Slide 87

Russell  Bernice  (russellbernice)  [CC-­‐BY-­‐2.0  (hNps://crea<vecommons.org/licenses/by/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/russellbernice/2558386173/  

Slide 88

Slide 88

Alle  (pinkiwinki<nki)  [CC-­‐BY—SA-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐sa/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/55638925@N00/377299306/  

Slide 89

Slide 89

Ⓒ  Jonathon  Colman    

Slide 90

Slide 90

Nicolas  Raymond  (82955120@N05)  [CC-­‐BY-­‐2.0  (hNps://crea<vecommons.org/licenses/by/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/82955120@N05/13094530583  

Slide 91

Slide 91

Sandia  Na<onal  Laboratories,  “Expert  Judgment  on  Markers  to  Deter  Inadvertent  Human  Intrusion  into  the  Waste  Isola<on  Pilot  Plant”  (1993)  -­‐  hNp://prod.sandia.gov/techlib/access-­‐control.cgi/1992/921382.pdf  

Slide 92

Slide 92

Sandia  Na<onal  Laboratories,  “Expert  Judgment  on  Markers  to  Deter  Inadvertent  Human  Intrusion  into  the  Waste  Isola<on  Pilot  Plant”  (1993)  -­‐  hNp://prod.sandia.gov/techlib/access-­‐control.cgi/1992/921382.pdf  

Slide 93

Slide 93

Sandia  Na<onal  Laboratories,  “Expert  Judgment  on  Markers  to  Deter  Inadvertent  Human  Intrusion  into  the  Waste  Isola<on  Pilot  Plant”  (1993)  -­‐  hNp://prod.sandia.gov/techlib/access-­‐control.cgi/1992/921382.pdf  

Slide 94

Slide 94

Sandia  Na<onal  Laboratories,  “Expert  Judgment  on  Markers  to  Deter  Inadvertent  Human  Intrusion  into  the  Waste  Isola<on  Pilot  Plant”  (1993)  -­‐  hNp://prod.sandia.gov/techlib/access-­‐control.cgi/1992/921382.pdf  

Slide 95

Slide 95

Sandia  Na<onal  Laboratories,  “Expert  Judgment  on  Markers  to  Deter  Inadvertent  Human  Intrusion  into  the  Waste  Isola<on  Pilot  Plant”  (1993)  -­‐  hNp://prod.sandia.gov/techlib/access-­‐control.cgi/1992/921382.pdf  

Slide 96

Slide 96

Sandia  Na<onal  Laboratories,  “Expert  Judgment  on  Markers  to  Deter  Inadvertent  Human  Intrusion  into  the  Waste  Isola<on  Pilot  Plant”  (1993)  -­‐  hNp://prod.sandia.gov/techlib/access-­‐control.cgi/1992/921382.pdf  

Slide 97

Slide 97

Slide 98

Slide 98

the Nature of ambiguity

Slide 99

Slide 99

the Nature of ambiguity

Slide 100

Slide 100

NASA/JPL,  Voyager  1  (hNp://visibleearth.nasa.gov/view_rec.php?id=601)  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Pale_Blue_Dot.png  

Slide 101

Slide 101

YOU ARE HERE   NASA/JPL,  Voyager  1  (hNp://visibleearth.nasa.gov/view_rec.php?id=601)  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Pale_Blue_Dot.png  

Slide 102

Slide 102

’S E O J T A EAT NASA/JPL,  Voyager  1  (hNp://visibleearth.nasa.gov/view_rec.php?id=601)  [Public  domain],  via  Wikimedia  Commons  -­‐  hNp://commons.wikimedia.org/wiki/File:Pale_Blue_Dot.png  

Slide 103

Slide 103

Our problems aren’t meaningful because they last forever

Slide 104

Slide 104

Our problems are meaningful because They don’t

Slide 105

Slide 105

They don’t

Slide 106

Slide 106

Wey don’t

Slide 107

Slide 107

creative Designer Content Strategist Information Architect Researcher Developer

Slide 108

Slide 108

Slide 109

Slide 109

Slide 110

Slide 110

Slide 111

Slide 111

Slide 112

Slide 112

AMBIGUITY

Slide 113

Slide 113

∆𝑥∙∆​𝑝↓𝑥 ≥​ℏ/2 Wikipedia:  “Uncertainty  Principle”  -­‐  hNp://en.wikipedia.org/wiki/Uncertainty_principle  

Slide 114

Slide 114

∆𝑥∙∆​𝑝↓𝑥 ≥​ℏ/2 we live in an uncertain universe Wikipedia:  “Uncertainty  Principle”  -­‐  hNp://en.wikipedia.org/wiki/Uncertainty_principle  

Slide 115

Slide 115

Adam  Fowler  (adamfowler)  [CC  BY-­‐NC-­‐ND  2.0  (hNps://crea<vecommons.org/licenses/by-­‐nc-­‐nd/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/adamfowler/4841559945  

Slide 116

Slide 116

Wicked problems are

Slide 117

Slide 117

Wicked problems are catalysts

Slide 118

Slide 118

Wicked problems ignite our Creativity

Slide 119

Slide 119

Wicked problems pull us Forward

Slide 120

Slide 120

Wicked problems help us Innovate

Slide 121

Slide 121

Sebas<an  Mary  (giovannijl-­‐s_photohut)  [CC-­‐BY-­‐SA-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐sa/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/giovannijl-­‐s_photohut/421051338  

Slide 122

Slide 122

We can’t solve Wicked Problems

Slide 123

Slide 123

We can’t solve Wicked Problems But we can Acknowledge them

Slide 124

Slide 124

Acknowledge them Tim  J.  Keegan  (suburbanbloke)  [CC-­‐BY-­‐SA-­‐2.0  (hNp://crea<vecommons.org/licenses/by-­‐sa/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/49333819@N00/381634787  

Slide 125

Slide 125

We can’t solve Wicked Problems But we can Take risks

Slide 126

Slide 126

Take risks Mike  Bash  [CC-­‐BY-­‐NC-­‐ND-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐nc-­‐nd/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/jbash/4223183281  

Slide 127

Slide 127

We can’t solve Wicked Problems But we can Stop being perfect

Slide 128

Slide 128

Stop being perfect ©  Jonathon  Colman  

Slide 129

Slide 129

We can’t solve Wicked Problems But we can Reward learning

Slide 130

Slide 130

Reward learning Laura  Ferreira  [CC-­‐BY-­‐NC-­‐ND-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐nc-­‐nd/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/prayerfriends/4343362783  

Slide 131

Slide 131

We can’t solve Wicked Problems But we can Try

Slide 132

Slide 132

But we can Dare

Slide 133

Slide 133

Coda

Slide 134

Slide 134

Coda

Slide 135

Slide 135

Our differences Don’t Matter

Slide 136

Slide 136

Our problems Do

Slide 137

Slide 137

We stand United

Slide 138

Slide 138

We Don’t Run away From ambiguity And  so  when  we’re  faced  with  ambiguity,   we’re  not  afraid.  We  don’t  run  away  from  it.    

Slide 139

Slide 139

We Run toward it Sebas<an  Mary  (giovannijl-­‐s_photohut)  [CC-­‐BY-­‐SA-­‐2.0  (hNps://crea<vecommons.org/licenses/by-­‐sa/2.0/)],  via  Flickr  -­‐  hNps://www.flickr.com/photos/giovannijl-­‐s_photohut/421051338  

Slide 140

Slide 140

wicked Ambiguity NASA/JPL  [Public  domain],  via  Wikimedia  Commons  

Slide 141

Slide 141

video + slides + text Bit.ly/raycats NASA/JPL  [Public  domain],  via  Wikimedia  Commons  

Slide 142

Slide 142

NASA/JPL  [Public  domain],  via  Wikimedia  Commons  

Slide 143

Slide 143

NASA/JPL  [Public  domain],  via  Wikimedia  Commons  

Slide 144

Slide 144

T A T A E NASA,  ESA,  Hubble  Space  Telescope  [Public  domain],  via  NASA  Astronomy  Picture  of  the  Day,  hNp://apod.nasa.gov/apod/ap101009.html   S ’ E JO