Jonathon Colman

Jonathon Colman

UPDATE: I’m hiring a content designer at Intercom! If you want to know more, here’s why you should join us.

I’m a Senior Design Manager at Intercom, where I lead product designers and the global content design discipline. I’m also a Webby Award winner and keynote speaker who’s appeared at over 90 events in 9 countries on 5 continents.

I’ve worked on the web since 1994, so I’m grumpy it’s not done yet.

Career highlights:

  • Led an organization of 15 UX content strategists at Facebook
  • Co-led and edited the Facebook Design writing collection
  • Built UX standards as REI’s first principal experience architect
  • Won two Webby Awards for my work at The Nature Conservancy
  • Served as a Peace Corps volunteer in Burkina Faso, West Africa (1999-2000)

More about Jonathon

Recent Presentations

Upcoming presentations

More upcoming
How to be clear: Designing Content for Products (full-day workshop) IxDA Interaction 20 February 2020 Buy tickets

Older presentations

More presentations
Private Design Q&A at Atlassian Private Design Q&A October 2019
How to Design a World-Class Content Design Team Sydney Content Strategy Meetup - October 2019 October 2019
Workshop — How to be clear: the elements of content design Workshop: How to Be Clear—Writing for Apps and Software October 2019
Keynote: Wicked Ambiguity and User Experience Webstock 2017 February 2017
Workshop — How to be clear: the elements of content design Webstock 2017 February 2017
Keynote: Wicked Ambiguity and User Experience Content Strategy Forum 2016 October 2016
Keynote: Wicked Ambiguity and User Experience UX Cambridge 2016 September 2016
Keynote: Wicked Ambiguity and User Experience UX London 2016 May 2016
Keynote: Wicked Ambiguity and User Experience Now What? 2016 April 2016
Wicked Ambiguity and User Experience Creative Mornings—Seattle December 2015
Keynote: Wicked Ambiguity and User Experience Midwest UX 2015 October 2015
Keynote: Wicked Ambiguity and User Experience WebVisions Chicago // 2015 September 2015
Wicked Ambiguity and User Experience Giant UX 2015 June 2015
Keynote: Wicked Ambiguity and User Experience Confab Central 2015 May 2015
Build. Better. Content! HOW Design Live 2015 May 2015
Designing Social Experiences That Work: Build Better Content Facebook F8 March 2015
Keynote: Wicked Ambiguity and User Experience SearchFest 2015 February 2015
Build. Better. Content! Association for Computing Machinery (ACM)—SF/Bay Area January 2015
Designing Content for Product Experiences User Interface Engineering (UIE) Virtual Seminar December 2014
Build. Better. Content! General Assembly—UX Design Immersive November 2014
Build. Better. Content! HOW Interactive Design Conference 2014 November 2014
Build. Better. Content! Web Directions South 2014 October 2014
Build. Better. Content! Delight 2014 October 2014
Build. Better. Content! Content Marketing World 2014 September 2014
Sine Qua Non: Core Values and Content Strategy Confab for Nonprofits 2014 June 2014
Keynote: Wicked Ambiguity and User Experience Society for Technical Communication Summit 2014 May 2014
How Introverts Can Survive in This Extroverted World Ignite Oakland April 2014
Data Sets You Free: Analytics for Content Strategy Information Architecture Summit 2014 March 2014
Why Our Content Sucks (and what we can do about it) eTail West March 2014
Building an Integrated Content Strategy Social Capital 2014 February 2014
Sine Qua Non: Core Values and Content Strategy Content Strategy Forum 2013 September 2013
Why Our Content Sucks (and what we can do about it) Dallas Content Strategy Meetup August 2013
Building an Integrated Content Strategy SMX Advanced 2013 June 2013
Data Sets You Free: Analytics for Content Strategy Confab Central 2013 June 2013
Enterprise SEO & Content Strategy: STOP THE PAIN Digital Content Strategies Conference March 2013
Why Our Content Sucks (and what we can do about it) SearchFest 2013 February 2013
How Introverts Can Survive in This Extroverted World Ignite Seattle February 2013
Enterprise SEO & Content Strategy: STOP THE PAIN Intelligent Content Conference 2013 February 2013
How to Build SEO into Content Strategy Content Strategy Forum 2012 October 2012
Moz Whiteboard Friday: Agile Marketing Moz Whiteboard Friday August 2012
Agile Marketing: 4 Principles and 13 Hacks MozCon 2012 July 2012
From an Army of 1 to True Organic Agility: Learn Agile Marketing from Star Wars Stormtroopers Ad:Tech SF 2012 April 2012
SEO, Site Speed, and Battlestar Galactica SearchFest 2012 February 2012
UX & SEO: Working Together to Heal the Rift Between Customers and the Marketers Who Love Them Information Architecture Summit 2011 March 2011

Videos from Jonathon

More videos