A presentation at ACE! in in Kraków, Poland by Jenny Shen
Improving user experiences through remote collaboration Jenny Shen (@jennyshen) ACE Conference May 2018 Image: Andrew Neel, Unsplash Out of Office
@jennyshen
@jennyshen Workers are 66% less productive
in an open-planned office. “ —The Sound Agency
Remote Work
a user experience designer spends her entire day behind her desk ! “ ”
@jennyshen UX/Product Design :
@jennyshen UX PROCESS PLANNING COMMUNICATE DESIGN ITERATE DELIVER
@jennyshen Communicate :
@jennyshen COMMUNICATE Image: Spotify Burst
@jennyshen Video conferencing : • Good internet & headphones are must’s • My top 3 video conferencing tools:
@jennyshen Planning :
@jennyshen PLANNING Images: Spotify Burst, Atlassian, Asana
@jennyshen Design :
@jennyshen DESIGN Images: prototypr.io
@jennyshen DESIGN Images: prototypr.io, Realtimeboard
@jennyshen Feedback + Iteration :
@jennyshen FEEDBACK + ITERATION Image: Spotify Burst, Invision
@jennyshen Deliver :
@jennyshen DELIVER Image: Spotify Burst
@jennyshen DELIVER Image: Spotify Burst
@jennyshen User Research :
@jennyshen UX RESEARCH PROCESS SCHEDULE RECRUIT INTERVIEW SYNTHESIZE REPORT
@jennyshen Recruit :
@jennyshen RECRUIT Image: web.cies.tn.edu.tw/ictblog
@jennyshen Schedule :
@jennyshen SCHEDULE Image: Glenn Carstens Peters, Unsplash, Airtable
@jennyshen SCHEDULE Image: Glenn Carstens Peters, Unsplash, Airtable
@jennyshen Interview :
@jennyshen INTERVIEW Image: experiencedynamics.com, Pingpong
@jennyshen INTERVIEW Image: experiencedynamics.com, Pingpong
@jennyshen Synthesize :
@jennyshen SYNTHESIZE Image: glassdoor.nl/Fotos/Workplace-Systems-Kantoorfotos-IMG266501.htm, Realtimeboard, Airtable
@jennyshen SYNTHESIZE Image: glassdoor.nl/Fotos/Workplace-Systems-Kantoorfotos-IMG266501.htm, Realtimeboard, Airtable
@jennyshen Report :
@jennyshen REPORT Image: Spotify Burst
@jennyshen 7 yrs of remote work, 5 lessons
@jennyshen Higher Productivity
@jennyshen
@jennyshen
@jennyshen 5h 6h 3.5h
@jennyshen full-time at an office : ⚒
remote working : ⚒
$ + % + & +
@jennyshen Remote Communication
@jennyshen • Over communicate as much as you can • Assume the best intentions in all interactions
• Public > private channels for better visibility • If it takes 3+ back-and-forth messages, call each other instead Remote communication :
@jennyshen
@jennyshen Routine + Boundaries
@jennyshen • Set a work schedule (09h-17h): Notifications off + offline at 17h • Minimize distractions: Work in an environment that suits you best • Slack status should reflect your working status: Online/offline/DND/lunch/commuting Routine/boundaries :
@jennyshen
@jennyshen
@jennyshen Time Zones
@jennyshen • Communicate + set expectations on when you are working (in client’s time zone) • Communicate asynchronously when possible • If someone has to compromise, take turns Time zones :
@jennyshen
@jennyshen Internet Speed
@jennyshen • Your life depends on the Internet • Read reviews or ask ahead about Internet speed
(Ethernet? Shared or private Wifi?) • Use apps/sites to find suitable places to work Internet speed :
@jennyshen
@jennyshen
Video conferencing
:
Digital whiteboard
:
Organize data
:
•
RealtimeBoard
•
Invision Freehand
•
Airtable
Project management
:
Internet speed test
:
Remote handbook
:
Time zone calculator
:
Distraction blocker
:
•
Wo r k f ro m . c o
•
Wo r k H a rd A n y w h e re
•
Tr e l l o
•
Asana
•
Jira
•
SelfControl
•
Zoom.us
•
GoToMeeting
•
Appear.in
REMOTE WORK TOOLS
•
Everytimezone.com
•
Time.is
•
about.gitlab.com/handbook
•
hanno.co/playbooks/remote
jennyshen.com @jennyshen jenny@jennyshen.com
The remote work movement is a growing global phenomenon. More and more professionals are trading their offices and commute for a lifestyle that lets them work from anywhere on the map.
But UX practitioners need to collaborate and communicate with team members, stakeholders and users more than other roles. Can we really design, research, gather requirements and communicate effectively when we're not in the same room?
This talk provides insights into the habits, tools and workflows of Jenny, a UX Designer who has been working remotely for 7 years. You'll learn how to overcome the main issues around doing UX design and user research remotely, and how to ensure a smooth collaboration with team members and deliver projects successfully.
The following resources were mentioned during the presentation or are useful additional information.
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