Changing Role of the 9-1-1 Telecommunicator

A presentation at NENA National Conference 2019 in in Orlando, FL, USA by Lisa Dodson

The continuing implementation of NG9-1-1 will result in significant impacts on PSAPs and its Telecommunicators. This evolution requires us to examine the role that the Telecommunicator plays, the perceptions of job duties including its classification, the varied job titles, responsibilities, and compensation.