What Persists: People, Process, and Performance

A presentation at HOW Design Live in in Boston, MA, USA by Josh Silverman

In a world of constant change accelerated by the intersection of design & technology, there are but three things that persist: people, process, and performance. When we pay more attention to the configuration of teams, to our own individual and collective preferences for how work gets done, and to the structure of collaboration, we become more empathic, better at collaboration, and happier people. This talk will show you how to diagnose and solve for The People Layer, and develop skills that persist, such as:

  • The value (and difficulty) of asking fundamental questions
  • Agreements to honor a variety of working and learning styles
  • Proven methods for giving, receiving, and socializing feedback
  • Org charts, relationship maps, personal user manuals – and more