A presentation at DevTest Conference North, Leeds by Nayana Shetty
Creating a culture of Quality by embracing devops Nayana Shetty Tech Lead, Infrastructure Delivery Financial Times @shettyny
@shettyny
Testers @shettyny
Challenges @shettyny
START STOP Still building the service Done, please test I can help What are the changes Finish product R PE EV R DE V E OP L E T E S T E R D O EL T E S T E R @shettyny
Empower, Embed, Engage @shettyny
Empower @shettyny
Embed @shettyny
Engage @shettyny
Problem: Late to a meeting Why? Was Preparing for the meeting Didn’t do the prep before hand Why? Why? Didn’t plan well Doing too many things Why? Why? Didn’t push back when it got too much @shettyny
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@shettyny
@shettyny
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Stick or Carrot @shettyny
Assuring quality Not a job position But a role everyone do @shettyny
State of Devops, Accelerate book @shettyny
Less than an hour Accelerate book: State of DevOps @shettyny
Multiple times a day Accelerate book: State of DevOps @shettyny
0-15% Accelerate book: State of DevOps @shettyny
Less than an hour Accelerate book: State of DevOps @shettyny
CULTURE AUTOMATION MEASUREMENT SHARING By: Damon Edwards, John Willis @shettyny
CULTURE AUTOMATION MEASUREMENT SHARING @shettyny
CULTURE AUTOMATION MEASUREMENT SHARING @shettyny
CULTURE Encourage 5 WHYs @shettyny
CULTURE Creating a Psychologically Safe Space @shettyny https://medium.com/@ynmanju/architecting-psychological-safe-spaces-at-your-workplace-efcf9434fda3
CULTURE @shettyny
CULTURE Ask for feedback, invite others to challenge your thinking Be open and honest about things that aren’t working well Things that we try to do Stay focused on the person who is speaking Ask questions even if they are silly Value people’s time @shettyny
CULTURE Blaming individuals for a failure of a service Bear grudges Talk over others Things that we try not to do Point at people Avoid difficult conversations @shettyny
CULTURE Calling out good work by other members around Learning out loud Admit when we don’t know things As a senior in the team Notice who is blocked, help them and encourage them to ask for help in future Say that we approve others views @shettyny
CULTURE Teams defining their own quality standards @shettyny
CULTURE @shettyny
CULTURE AUTOMATION MEASUREMENT SHARING @shettyny
MEASUREMENT Automated changelogs @shettyny
MEASUREMENT Audit Monitoring Alerts regularly @shettyny
MEASUREMENT Gather Analytics of Service Usage @shettyny
MEASUREMENT Measurements are hard @shettyny
CULTURE AUTOMATION MEASUREMENT SHARING @shettyny
SHARING Mobbing/Pairing @shettyny
SHARING Mobbing/Pairing @shettyny
SHARING Showcases and Demos @shettyny
SHARING Showcases and Demos @shettyny
Empower the teams @shettyny
Use Nudge theory @shettyny
FTBase for Amazon Linux servers @shettyny
Automate positive behaviours @shettyny
Automate positive behaviours @shettyny
Automate positive behaviours @shettyny
Take time to test Disaster Recovery @shettyny
tl;dr @shettyny
● The Journey is as important as reaching the destination @shettyny
● The Journey is as important as reaching the destination ● Testers and QAs are different @shettyny
● The Journey is as important as reaching the destination ● Testers and QAs are different ● Using CAMS model fosters product quality @shettyny
● The Journey is as important as reaching the destination ● Testers and QAs are different ● Using CAMS model fosters product quality ● Sustaining the culture by Nudging empowered teams @shettyny
● The Journey is as important as reaching the destination ● Testers and QAs are different ● Using CAMS model fosters product quality ● Sustaining the culture by Nudging empowered teams EXPERIMENT, RETROSPECT & KEEP AN OPEN MIND @shettyny
Resources @shettyny
● Accelerate book, state of devops report ○ https://cloud.google.com/blog/products/devops-sre/the-2019-accelerate-state-of-devops-elite-perfo rmance-productivity-and-scaling ● CAMS model by Damon Edwards and John Willis ● 5 WHY Technique ○ https://kanbanize.com/lean-management/improvement/5-whys-analysis-tool/ ● Talk on Nudge theory: Influencing Empowered Teams by Sarah Wells ○ https://www.youtube.com/watch?v=PWwDJEuTaLA ● Medium post on “Are we ready for a disaster” by Nayana Shetty ○ https://medium.com/ft-product-technology/are-we-ready-to-recover-from-a-disaster-957931551e73 @shettyny
We Are HIRING Cloud Engineer - Cloud Enablement Team Visit us @ https://roles.ft.com @shettyny
Thank You @shettyny
Teams in Financial Times Technology are empowered to choose the best technology for the task however this should be done with a long term view on ownership, supportability, security, quality and total cost of ownership – it is not just about the technology. Teams own quality and service levels for products and hence build quality and testing into the software and infrastructure development process at source rather than a separate discipline placed at the end of the software development process.
In this talk, we will go through the initial challenges we faced with moving to a mindset of whole team quality. We will then see how we used devops practices to build a culture of whole team quality including how this helped me move from being a QA lead into a technical lead for an infrastructure team while still evangelising quality in teams. And lastly, we will go through some examples of devops practices we use to achieve the quality standards that our products deserve.
for free. You
can too.