User research with older populations

A presentation at Research Huddle with Babylon Health by Rik Williams

A primer and practical tips about how ageing affects us, why it’s important and actionable tips for running inclusive user research with older people.

Originally made for a ‘research huddle’ for the product team at Babylon Health, a digital-first health service provider that combines an artificial intelligence-powered platform with virtual clinical operations for patients, in January 2022.

Subsequent talks with/for product people at:

— NHS England, — Department for Health and Social Care (DHSC).


The following resources were mentioned during the presentation or are useful additional information.