Adventures in UX architecture

A presentation at Student and Alumni Mixer with Centre for Human Computer Interaction Design in July 2022 in London, UK by Rik Williams

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Adventures in UX architecture a a a a a a Rik Willi ms, Content Str tegist, Government Digit l Service (GDS) rikwilli ms.net/t lks/ux- rchitecture

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Structure Who’s Rik? I work for you! How did I get here? Latest project Q&A

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Hi, I’m Rik 👋

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I work for you!

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1,800,000,000 a requests for service (GA Visits) cross 2021

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How did I get here?

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a Imperi l College London

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a a a a a R leigh Intern tion l. Fe t: Dominic Fr ncis!

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Web Designer? Library Scientist? Webmaster? Information Architect! 🤓 Graphic Designer? Archivist? Multimedia Developer?

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City University, London

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MSc Electronic Publishing (2007) 🤓 MSc Human Centred Systems (2011)

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Content Architecture User Research IA Inclusive Design

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2007 City, University of London University College London Raleigh International Alzheimer’s Society Moor ields Eye Hospital GDS f 2022

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#UXA, #FTW🤘

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IA Source: Design Council

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“IA takes user research insights and synthesises them into structure” a a Sophi Pr ter

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Source: Sophia Prater

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“Information architecture provides actionable blueprints for what’s being designed and built.” Abby Covert

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“Well-de ned leads to well-designed.” fi a Linds y Eryn Sutton

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Latest project…

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fi The ‘Moor elds paradox’

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An unholy trinity

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NHS Private Middle East Team 1 Team 2 Team 3 Page-based CMS 1 Page-based CMS 2 Page-based CMS 3 fi PDF- rst

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The tyranny of the page

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IA = Inaccessible Architecture

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“Every time a new page loads, I have to start all over again working out how it all works” A screenre der user disorient ted by inconsistent structure a a f a WCAG 2.2; success criterion 3.2.4 — consistent identi ic tion

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“Information Architecture makes sense of mess.” Anon.

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“A factor in sustainable IA is to make it as exible as possible, and to me, that means taking an object-oriented approach.” fl Lou Rosenfeld

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“A content model should honour all users fundamental mental model.” Me

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a f Source: https://www. lickr.com/photos/rik-willi ms/

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Tangible Agnostic Durable Structure Instances Purpose

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Releases 2, 3 and 4

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f *simpli ied model!

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Results fi fi fi • single trusted content source (headless, modular) • joined-up, de nitive and reusable data • simplifying, unifying identities (e.g., NHS and Private) • durable (agnostic of Moor elds, teams, technology, channels) • inclusive (heterarchical, content-led, accessible way nding)

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“People don’t care about the containers. They care about the things they contain.” a a a Mike Atherton nd C rrie H ne

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Cheeky plugs!

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a a a Join/spe k with us t: meetup.com/rese rchthing/

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a Mentoring: uxp -uk.org/development/mentoring/

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Q&A (…also possible over 🍺🥛🍷😋)