Usability testing

A presentation at Front-end London in in London, UK by Calum Ryan

Usability testing

Usability testing

Why usability testing?

Why usability testing?

This isn't a talk about tools, technologies or frameworks

This isn't a talk about tools, technologies or frameworks

Who am I

Who am I

My satisfaction

My satisfaction

Making too many assumptions

Making too many assumptions

 Usability testing / research

Usability testing / research

We’re testing the website/product. Not the user

We’re testing the website/product. Not the user

Quote from Just Enough Research

Quote from Just Enough Research

Measuring usability

Measuring usability

5 components of usability - Nielsen Norman Group

5 components of usability - Nielsen Norman Group

Learnability

Learnability

Efficiency

Efficiency

Memorability

Memorability

Errors

Errors

Satisfaction

Satisfaction

Methods of user testing

Methods of user testing

Explorative

Explorative

Comparative

Comparative

Thinking aloud

Thinking aloud

Remote

Remote

usertesting.com

usertesting.com

Hallway

Hallway

Assessment

Assessment

Review-based

Review-based

Rating the problems

Rating the problems

Participants

Participants

Find the right participants and treat them well

Find the right participants and treat them well

Aim for 5-10 participants and usability tests

Aim for 5-10 participants and usability tests

Avoid using your own team as participants

Avoid using your own team as participants

Testing for accessibility

Testing for accessibility

Testing environment

Testing environment

What to ask

What to ask

Usability Demo

Usability Demo

Handling feedback

Handling feedback

Guerrilla User Research

Guerrilla User Research

Guerrilla User Research

Guerrilla User Research

Final thoughts

Final thoughts

What usability testing isn’t going to do

What usability testing isn’t going to do

Some typical feedback from usability testing

Some typical feedback from usability testing

Just Enough Research by Erika Hall

Just Enough Research by Erika Hall

UX Strategy by Jaime Levy

UX Strategy by Jaime Levy

thank you

thank you

Testing usability of a digital product takes on a wide variety of test types and feedback processes that I will elaborate on in this talk. Designers, developers, product owners and anyone with a vested interested should all partake in this process, from defining the tests to measuring the success and failures of different usability testing.

Resources

The following resources were mentioned during the presentation or are useful additional information.

Buzz and feedback

Here’s what was said about this presentation on Twitter.