As creators of products and services, we’re pretty good at thinking we’ve got it all sussed. We map user journeys, we create roadmaps, we write user stories. We know what we want people to do; what actions we want them to take. But do we really know who these people are? Do we really know what they need? Do we take the time to find out, or are we building products and services based on our own assumptions and biases?
Special guest Helen Joy joins the program. She’s a UX consultant focused on universal and inclusive design practices. We discuss what that means in the day-to-day work we do as designers, and how hard it can be to see through our digital privilege.
The Microsoft Inclusive Design manual is an great introduction to the concept of inclusive design.
The manual for government teams to create and run great digital services.
Detailed information on the Digital Inclusion Scale
A pledge for designers and developers around the world to sign to say that they commit to ethical values and principles in their work.