Closing Plenary Panel Discussion: The Future of Content Operations

A presentation at Lavacon UX by Jonathon Colman

Our friends at GatherContent say that “ContentOps is the infrastructure and processes that are required to create content across an organisation. With efficient content operations, or ContentOps, your organisation will have a repeatable process for creating effective content. While big redesign projects or digital transformation initiatives are valuable and can result in positive change, ContentOps is concerned with how you create and maintain effective content on a daily basis.”

This panel on content operations at LavaCon UX 2020 features:

  • Surbhi Mahendru, Senior Web Product Manager, Amazon Web Services
  • Beril Maples, Head of UX Design, Google Analytics
  • Kit Brown-Hoekstra, Content Operations Lead, Simple [A]
  • Jonathon Colman, Senior Design Manager, Intercom
  • Jack Molisani, Executive Director, LavaCon