Bring back empathy

A presentation at Accessibility Meet-up in in Groningen, Netherlands by Maike Klip

The makers and users of digital government have lost their connection. People no longer talk to people, they talk to computers. How then can we expect digital government to work in an empathic way? We have an empathy debt. What happens if we reconnect makers and users? Will they make different decisions? Maike started the compassionate civil servants’ portrait series to research just that.

Accessibility is such a basic need for everyone. For Maike it’s about being connected. Everybody is connected with government in one way or another. And that connection should be meaningful for everyone.


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