Let’s bring back empathy to the heart of digital government.

A presentation at Design in government conference in in Rotterdam, Netherlands by Maike Klip

The makers and users of digital government have lost their connection. People no langer talk to people, they talk to computers. How then can we expect digital government to work in an empathic way? We have an empathy debt. What happens if we reconnect makers and users? Will they make different decisions? I started the compassionate civil servants’ portrait series to research just that.


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