Launching the Children’s Funeral Fund service in 6 weeks

A presentation at Home Office User Centered Design Meetup in in London, UK by Adam Silver

Introduction

Introduction

Talk structure

Talk structure

The purpose of the service

The purpose of the service

Eligibility

Eligibility

What can be claimed for

What can be claimed for

Who will use the service

Who will use the service

Project timeline

Project timeline

2 main takeaways from the kick off session

2 main takeaways from the kick off session

Making tradeoffs

Making tradeoffs

No research and no assessment

No research and no assessment

Doing our best

Doing our best

Make good things fast

Make good things fast

6 ways to do good things fast

6 ways to do good things fast

Desk research

Desk research

Google Doc with links to content and blog posts

Google Doc with links to content and blog posts

When someone dies step by step

When someone dies step by step

Blog post about one mother's experience

Blog post about one mother's experience

Design is a team sport

Design is a team sport

Journey mapping

Journey mapping

The ‘responsible person’ map

The ‘responsible person’ map

Question protocol mapping

Question protocol mapping

Team structure and responsibility

Team structure and responsibility

Asking why we needed to ask something

Asking why we needed to ask something

Question protocol map 1.0

Question protocol map 1.0

Question protocol map 2.0

Question protocol map 2.0

Getting proof that the funeral took place

Getting proof that the funeral took place

The journey of the green form

The journey of the green form

What can we do instead

What can we do instead

What does the authority need from you

What does the authority need from you

Form questions for child's name and date of funeral

Form questions for child's name and date of funeral

Engage policy early and often

Engage policy early and often

Form Builder

Form Builder

Form builders are mostly for devs

Form builders are mostly for devs

The MOJ Form Builder

The MOJ Form Builder

Form Builder: editor

Form Builder: editor

Form Builder: publisher

Form Builder: publisher

Start page

Start page

Prototyping in shorthand

Prototyping in shorthand

Brief design process I go through

Brief design process I go through

Andrew Duckworth blog post

Andrew Duckworth blog post

Shorthand in Google Docs

Shorthand in Google Docs

Get help from the x-gov community

Get help from the x-gov community

The x-gov design community on Slack

The x-gov design community on Slack

Iterations

Iterations

Using the service without an email address

Using the service without an email address

Using the service without an email address: Iteration 1

Using the service without an email address: Iteration 1

Using the service without an email address: Iteration 1 - problems

Using the service without an email address: Iteration 1 - problems

Using the service without an email address: Iteration 2

Using the service without an email address: Iteration 2

Using the service without an email address: Iteration 2 - problems

Using the service without an email address: Iteration 2 - problems

Using the service without an email address: Iteration

Using the service without an email address: Iteration

Remember to ask the audience if they’ve faced this

Remember to ask the audience if they’ve faced this

Making sure the child is remembered

Making sure the child is remembered

Asking for the child's name: iteration 1

Asking for the child's name: iteration 1

Asking for the child's name: iteration 1 - problems

Asking for the child's name: iteration 1 - problems

Asking for the child's name: iteration 2

Asking for the child's name: iteration 2

Uploading receipts

Uploading receipts

What are you claiming for screen

What are you claiming for screen

Upload receipts: iteration 1 - problems

Upload receipts: iteration 1 - problems

Upload receipts: iteration 2

Upload receipts: iteration 2

Upload receipts: iteration 2 - problems

Upload receipts: iteration 2 - problems

Upload receipts: iteration 3

Upload receipts: iteration 3

Upload receipts: iteration 3 - problems

Upload receipts: iteration 3 - problems

Upload receipts: iteration 4

Upload receipts: iteration 4

Making a declaration

Making a declaration

Making a declaration: iteration 1

Making a declaration: iteration 1

Making a declaration: iteration 1 - problems

Making a declaration: iteration 1 - problems

Making a declaration: iteration 2

Making a declaration: iteration 2

Thanks

Thanks

Buzz and feedback

Here’s what was said about this presentation on Twitter.