The first thing was that we weren’t going to be able to do research with end users.
I don’t recommend this one bit but the reality was that we weren’t going to have time and even if we made time somehow, we weren’t going to be able to act on the feedback.
And similarly, we weren’t going to be able to do a service assessment. As it happens the service has way under 100,000 transactions a year and so we were not subject to a GDS assessment.
But MOJ did a lot of internal assessments and it would have been good to have done that.
But we probably would have failed anyway given that we weren’t doing any research.