A presentation at Config Europe by Angelos Arnis
Bringing modern design to a 400 year old company Angelos Arnis Design Systems & Ops Lead at Posti Group @AngelosArnis
“Any organization that designs a system will produce a design whose structure is a copy of the organization’s communication structure. Melvin Conway @AngelosArnis
400 years of emotions @AngelosArnis
Times are changing @AngelosArnis
Effective change is holistic @AngelosArnis
The three-legged stool @AngelosArnis Design Technology Business Product/Service Source: Org design for design orgs, Kristin Skinner – Adopted from Don Norman
How might we… Provide an end-to-end experience? @AngelosArnis
Grow. Kasvata. Delight. Ilahduta. Reduce. Pelkistä. Listen. Kuuntele. @AngelosArnis
“I want our teams to focus on impact. This is not just about digital touchpoints, it’s about end-to-end experiences.” Juho Paasonen, Head of Design Posti @AngelosArnis
End-to-end journey Journey phase Service Design @AngelosArnis Cross-functional design Adapted from Chris Ridson – Levels of zoom Product design
@AngelosArnis
Get everyone on-board @AngelosArnis
Until we learn to measure what we value, we will continue to overvalue what we measure Kim Goodwin @AngelosArnis
Showcase it. @AngelosArnis
@AngelosArnis
The❤ stack @AngelosArnis
The 🕵 stats 5 component classifications 17 component categories Serving 14 teams @AngelosArnis
Contribution model @AngelosArnis
Beyond components @AngelosArnis
@AngelosArnis
Learn from the community @AngelosArnis
So how does it scale? @AngelosArnis
Design = change Design as equal partner Define and organize your team Keep the conversation Design system plants the seed @AngelosArnis
ITY R O PRI @AngelosArnis angelos.arnis@posti.com Thank you #CONFIG for being awesome! Stay in touch!
@AngelosArnis
When traditional organizations embrace change there lies a golden opportunity to build powerful teams that adopt state-of-the-art tooling and ways of working. We take a look at what that means for Posti (the Finnish Postal Service that exists since 1638), and the company’s journey in becoming an e-commerce player through the lens of design and lean design methods.
for free. You
can too.